Your parcel is our top priority

This is a collection and drop-off point, designed either as a partner shop or a collection box, where you can receive, drop off or return your parcels flexibly – whenever and wherever it suits you best.

If we are unable to deliver your parcel, we will send you an email and pop a card in your letterbox. You will find the delivery code, on the card, which will take you to the recipient portal. There, you can see whether your parcel has been redirected to a shop nearby and find all other details about your shipment.  

We have relaunched the parcel shop as a service and are currently testing it with several partner companies. As soon as the solution proves successful, we will continue to expand our mail-order network.

To ensure that your recipients or you, as a customer expecting a parcel, receive their shipments even faster. If we are unable to hand over or leave a parcel in a safe place, we will automatically redirect it to a nearby Planzer Parcel shop, allowing you, the recipient, to collect your shipment at your convenience.

There are no additional costs for you as the recipient.

Please bring the digital or printed collection code and your identity card with you so that the shop operator can hand over your parcel without any hassles. You can find the collection code on the recipient portal.

Your parcel is usually held in the shop for seven days We will remind you again shortly before your collection deadline expires.

Yes, that is possible. Simply enter the full name of the person collecting the parcel in the recipient portal. They must present valid identification and the collection code upon collecting the parcel from the Planzer Parcel shop.

As the operator of a Planzer Parcel shop, you assume the role of a parcel collection point. where people can pick up, drop off and return parcels. We make sure that these tasks are easily integrated into your existing day-to-day business.

You will need a publicly accessible location with customer-friendly opening hours, some storage space for parcels and minimal basic technical equipment (e.g. electricity and Wi-Fi). We will set up the technical connection.

You will receive parcels, hand them over to recipients after checking their identification, and accept returns or parcels that need to be sent. The processes are heavily streamlined, allowing you to implement them easily.

As a parcel shop operator, you need suitable equipment. To use the parcel shop application, you will need a smartphone, tablet or computer. The device you use must have either a built-in camera or an external 2D barcode scanner in order to scan parcels.